Information we collect

What information do we collect about you? We gather only what’s necessary to provide and improve our services.

• Contact details, such as your name, email address, and phone number, when you communicate with us or subscribe to updates.
• Usage data, including IP address, device information, browser type, and pages visited, to understand how you interact with our website.
• Cookies and similar technologies to remember your preferences and analyse website performance.
• Any feedback or messages you send us through our contact forms or surveys.

How we use your information

Wondering how your personal information is used? We process data only for specific purposes explained below.

• To provide you with requested information, updates, or resources about active living and wellbeing.
• To respond to your questions or support needs submitted through our website.
• To analyse and improve website performance, ensuring content stays useful and accessible.
• To comply with legal obligations and respond to lawful requests from authorities.

Our legal basis for processing

Why do we collect and use your data? We process information only when there is a lawful reason and for legitimate purposes.

Our legal grounds for collecting and processing your personal data include your consent, compliance with legal obligations, and our legitimate interest in running and improving our website. We always aim to balance these interests with your privacy rights under Australian law.

Sharing your information

When do we share your personal information? We only do so in specific situations as described below.

• We may share your data with trusted service providers who help us operate our website, always under strict confidentiality agreements.
• Your information may be shared if required by law or to protect our legal rights and the safety of others.
• We do not sell your personal information. Any sharing is strictly for the purposes described in this policy or with your explicit consent.

How we protect your data

We follow industry-standard practices to protect your personal data from unauthorised access, loss, or misuse. This includes physical, electronic, and administrative safeguards. While we take these precautions seriously, please be aware that no method of transmission over the internet or electronic storage can be guaranteed completely secure.

Your privacy rights

What rights do you have regarding your data? You have several choices and controls, outlined below.

• You may request access to the personal information we hold about you at any time.
• You can ask us to correct or update inaccurate or incomplete data.
• You may request deletion of your personal information, subject to any legal obligations that require us to retain it.
• You can object to or restrict certain processing of your personal data in line with applicable laws.

Cookies and tracking

We use cookies to improve your experience and analyse how visitors use our site. Cookies help us understand preferences and ensure the website runs smoothly. For details on managing cookies, see our dedicated Cookie Policy.

See Cookie Policy See Cookie Policy

Contact our privacy team

Questions about your privacy or how we handle your data? Our team is here to help. Please contact us with your enquiry, and we will respond as soon as possible.

Policy changes

This privacy policy may be updated as our services evolve or as regulations change. Please check this page regularly to stay informed. The most current version will always be posted here with the effective date.